Service Order

Diagrams

Classes

OrderItemRelationship

Enables specifying any kind of relationships between ServiceOrderItems

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
type	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	The type of relationship such as contains, relies on.

OrderRelationship

An association between two ServiceOrders.

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
type	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	A categorization of the relationship, such as bulk, parent/child, and so forth.

ServiceCharacteristic

A quality or distinctive feature that defines an entity, including the name of this feature (attribute), and the type of the actual value.

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
name	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	Name of dynamic characteristic (attribute).
valueType	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	Type of the dynamic characteristic value.

ServiceOrder

A type of Request that represents a Customer Order’s products decomposed into the services through which the products are realized.

Parent class: Request

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
id	String	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	Unique identifier for Interaction.
externalId	String	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	ID given by the order requester and only understandable by him (to facilitate his searches afterwards). It could an order number reference from the triggering system (OM)
priority	OrderPriority	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	A way that can be used by order requester to prioritize orders in Service Order
description	String	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	Narrative that explains the interaction and details about the interaction, such as why the interaction is taking place.
category	String	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	Used to categorize the order - Requester valued it and this category can be useful for the Service Order Management system and/or requester (e.g. “broadband”, “TV option”,).
state	OrderState	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	State of the order
completionDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date on which an interaction is closed or completed.
requestedStartDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date that was requested to start processing the order.
requestedCompletionDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date on which an interaction is closed or completed.
expectedCompletionDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date on which an interaction is expected to be completed.
startDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date on which an interaction is started.
notificationContact	String	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	Contact attached to the order to send back information regarding this order
_serviceOrderItem	ServiceOrderItem	1..*	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	Reference to ServiceOrderItem
OrderDate	EDate	1	OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY Preliminary	The date the order was placed.

ServiceOrderItem

The purpose for the ServiceOrder expressed in terms of a ServiceSpecification or a Service.

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
id	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	Identifier of the line item (generally it is a sequence number 01, 02, 03, …).
action	Action	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	The action to take for an InteractionItem, such as add, change, remove.
state	OrderState	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	State of the order item: described in the state machine diagram. This is the requested state.
Quantity	Integer	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	Quantity of an interaction item involved in an interaction.

Value

Applied stereotypes:

• Preliminary

• OpenModelClass

• support: MANDATORY

Attribute Name	Type	Mult.	Stereotypes	Description
value	String	1	Preliminary OpenModelAttribute isInvariant: false valueRange: no range constraint support: MANDATORY	The value of a given ServiceCharacteristic.

Enumerations

Action

Contains Enumeration Literals:

• ADD:

• MODIFY:

• DELETE:

• NO_CHANGE:

OrderPriority

A way that can be used by order requester to prioritize orders in Service Order Management system (from 0 to 4: 0 is the highest priority, and 4 the lowest). It could be for example valued by BSS based on customer order requested priority.

Contains Enumeration Literals:

• 0:

• 1:

• 2:

• 3:

• 4:

OrderState

Contains Enumeration Literals:

• ACKNOWLEDGED:

• IN_PROGRESS:

• PENDING:

• HELD:

• CANCELLED:

• COMPLETED:

• FAILED:

• PARTIAL:

• REJECTED: